Kenyaweb - Customer Service Form

Customer Service Form

Untitled Document

Name :	*
Email :	*
Phone :
Company :

In your most recent customer service experience, how did you contact us?

In Person

By Telephone

Internet

Other

Sufficient Information was available on the internet to solve my problem.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

About how long did you have to wait before being assisted?

I was taken care of immeadiately

within 3 minutes

3 - 5 minutes

5 - 10 minutes

More that 10 minutes

Did our representative... (Select all that apply)

Quickly identify the problem

Appear knowledgeable and competent

Help you understand the cause and the solution to the problem

Handle issues with courtesy and proffesionalism

About how long did it take to get this problem resolved?

Immeadiate Resolution

Less that a day

Between 2 and 3 days

Bewtween 3 and 5 days

More than a week

The Problem is not resolved

How many times did you have to contact customer service before the problem was corrected?

Once

Twice

Three Times

More than Three times

Overall, how satisfied are you with the customer service experience?

Vey Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatified

Any additional information?

Enter the verification code:

EIJOG

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing our services now and in the future.

If you have any comments or concerns about this survey please Contact: -

Kenyaweb.com Ltd
St. Ellis Building 3th Floor, City hall Way
P.O. Box 10636
Nairobi, 00100

News and Events

November 18-19, 2008