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Customer Service Form
In your most recent customer service experience, how did you contact us?
Sufficient Information was available on the internet to solve my problem.
About how long did you have to wait before being assisted?
I was taken care of immeadiately
within 3 minutes
3 - 5 minutes
5 - 10 minutes
More that 10 minutes
Did our representative... (Select all that apply)
Quickly identify the problem
Appear knowledgeable and competent
Help you understand the cause and the solution to the problem
Handle issues with courtesy and proffesionalism
About how long did it take to get this problem resolved?
Less that a day
Between 2 and 3 days
Bewtween 3 and 5 days
More than a week
The Problem is not resolved
How many times did you have to contact customer service before the problem was corrected?
More than Three times
Overall, how satisfied are you with the customer service experience?
Any additional information?
Enter the verification code:
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing our services now and in the future.
If you have any comments or concerns about this survey please Contact: -
Building No. 2, Wabera Street,
St Ellis House, 3rd Floor (Opposite High Court)
P.o Box 10636 - 00100
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