This is a robust and flexible turn-key solution, allowing you to implement effective support channels, e-mail management and manage self-help resources. It combines ticketed support (web and e-mail based), live chat and an intuitive user or customer interface. It is a stand-alone plug-and-play product, which can be used for both internal and external clients of the company. It has the following features:

• Clean, fast and intuitive AJAX-based interface
• Integration with Microsoft® Active Directory®,LDAP, vBulletin™ and ModernBill™, among many other third-party applications
• Reliable live chat seamlessly through a client's web browser, especially for support
• ViewShare to share a desktop view with a client via their web browser
• Integrated VoIP (soft phone) functionality
• Robust SLA management, work schedules and escalation pathways
• Teamworking and collaboration features for creating and sharing events, tasks and contacts
• Detailed reports and analysis
• Synchronization with Microsoft® Outlook®
• Integrate and synchronize with a Windows® Mobile® device
• Auto-generating tickets
• Emails and email alerts
• News and updates module
• Knowledge base
• Resource/facility management,
• File management, Downloads
• Troubleshooter
• Ability to Escalate to Manager level should an issue remain unresolved for some time
• Integrateable to any other exising Infrastructure